Terms & Conditions — Betjee Platform

These Terms and Conditions (hereinafter referred to as "Terms", "Agreement", or "T&C") constitute a legally binding contract between you (the "User", "Player", or "Member") and Betjee (hereinafter referred to as "Betjee", "we", "us", or "the Company") in connection with your access to and use of the Betjee website located at https://betjee.casa and all associated services, products, features, content, and applications offered therein (collectively, the "Platform" or "Services").

By registering an account on the Betjee Platform, accessing any part of our Services, or placing any wager or game round, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, including any additional policies incorporated herein by reference, such as our Privacy Policy and Responsible Gambling Policy.

Betjee operates as an online entertainment platform offering casino games, sports betting, and related interactive gaming services. Our Platform is designed to serve players in Malaysia and other permitted jurisdictions, with all transactions denominated in Malaysian Ringgit (MYR) unless otherwise specified.

For the purposes of these Terms, the following definitions shall apply:

• "Account" means the registered user account created by a Player on the Betjee Platform, used to access Services and manage funds.
• "Balance" means the total of real-money funds and/or bonus funds held within a Player's Account at any given time.
• "Bet" or "Wager" means any stake placed by a Player on a game, event, or outcome offered through the Betjee Platform.
• "Bonus Funds" means promotional credits awarded to a Player's Account that are subject to applicable wagering requirements before they may be withdrawn as real money.
• "Company" or "Betjee" means the operator of the Betjee Platform and all Services offered thereon.
• "KYC" (Know Your Customer) means the identity and document verification process that Betjee may require Players to complete in order to validate their identity, age, and source of funds.
• "MYR" or "RM" means Malaysian Ringgit, the currency of Malaysia, in which all financial transactions on the Betjee Platform are primarily denominated.
• "Platform" means the Betjee website at https://betjee.casa and all related digital properties, applications, and services.
• "Player" or "User" means any individual who has registered an Account on the Betjee Platform.
• "Real Money Funds" means funds deposited by the Player using supported payment methods that are immediately available for wagering and withdrawal, subject to applicable conditions.
• "RTP" (Return to Player) means the theoretical long-term percentage of wagered amounts that a game is designed to return to players over time.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it can be converted to withdrawable real-money funds.

In order to register and maintain an Account on the Betjee Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be aged 21 (twenty-one) years or older. Betjee does not permit access to its Services by any person under the age of 21. This requirement is strictly enforced and applies regardless of the legal gambling age in your jurisdiction.
• You must be a natural person — corporate entities, organisations, or automated systems may not register an Account.
• You must not be accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.
• You must not be a self-excluded individual — if you have previously applied for self-exclusion on Betjee, you may not create a new Account until the exclusion period has formally elapsed and been lifted in accordance with our Responsible Gambling procedures.
• You must be the legitimate owner or authorised user of any payment method you use to deposit or withdraw funds on the Platform.
• You must not already hold an existing Account on the Betjee Platform. Duplicate accounts are strictly prohibited and will be closed, with any associated funds subject to review and potential forfeiture.

To access Betjee's Services, you are required to complete the registration process by providing accurate, current, and complete information as prompted. You warrant that all information provided at registration and thereafter remains truthful and up to date.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You agree to notify Betjee immediately at [email protected] if you suspect any unauthorised access to your Account. Betjee shall not be liable for any losses resulting from unauthorised Account access where the Player has failed to maintain adequate credential security.

Each Player may hold only one (1) Account on the Betjee Platform. In the event that multiple accounts are detected — whether created intentionally or otherwise — Betjee reserves the right to close all duplicate accounts, cancel pending withdrawals, and void any bonuses accrued across those accounts.

Players are responsible for ensuring that their Account details, including email address and contact information, remain current. Betjee communicates important account and platform information via email and on-platform notifications.

Betjee supports a range of Malaysian payment methods designed to provide Players with fast, secure, and convenient access to their funds. Accepted payment methods include: DuitNow, FPX (Financial Process Exchange), Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online Banking, and Hong Leong Connect.

All transactions on the Betjee Platform are processed in Malaysian Ringgit (MYR). The minimum deposit amount is RM30 and the maximum deposit per transaction is RM30,000, unless alternative limits are communicated for specific payment methods. E-wallet and DuitNow deposits are typically processed instantly. FPX bank transfers may take between 5 and 15 minutes to reflect in your Account Balance.

Withdrawals are subject to the following conditions:

• All applicable wagering requirements on any bonus funds must be satisfied in full prior to processing a withdrawal request.
• The Player must have successfully completed any required KYC verification prior to the processing of withdrawal requests.
• Withdrawals will be returned to the same payment method used for the most recent deposit where technically feasible, as part of our anti-money laundering procedures.
• Betjee reserves the right to conduct additional verification checks on withdrawal requests deemed to be of high value or otherwise requiring further review.
• Betjee is not responsible for delays caused by third-party payment processors, banking systems, or telecommunications infrastructure.

All bets placed on the Betjee Platform are subject to the specific rules applicable to each game type, sport, or market. Players are responsible for familiarising themselves with the relevant rules before placing a wager.

Sports betting markets on Betjee cover a wide range of events, including but not limited to: Liga Super Malaysia, Malaysia Cup, EPL (English Premier League), La Liga, UEFA Champions League, UFC, and other international sporting events. Market availability, odds, and betting limits are subject to change without notice and at Betjee's sole discretion.

The following general betting rules apply across all markets:

• Bets once confirmed are final and may not be cancelled or amended by the Player, except where expressly permitted by Betjee.
• Betjee reserves the right to void bets placed on events or markets where an error in odds, pricing, or market information has occurred, whether caused by system error, human error, or third-party data feed inaccuracy.
• Betjee may impose maximum bet limits and maximum payout limits per event, market, or Player at its sole discretion.
• In the event of a dispute regarding the outcome of a bet, Betjee's determination shall be final and binding, subject to the outcome confirmed by the relevant governing body or official data provider.

Casino games, including live dealer games, slots, and instant-win titles, are governed by the specific game rules displayed within each game interface. RTP figures are provided by the respective game studio and are independently verified where applicable.

Betjee may, at its discretion, offer various promotional incentives to Players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and loyalty programme rewards. All promotions are subject to the following general conditions unless otherwise specified in the individual promotion's terms.

• Eligibility: Promotions are available to Players who meet the specific eligibility criteria stated in each promotion. Betjee reserves the right to exclude Players from promotions at its discretion.
• Wagering Requirements: Bonus funds are subject to wagering requirements, expressed as a multiplier (e.g., 30x). A wagering requirement of 30x on a RM100 bonus means the Player must place RM3,000 in qualifying bets before the bonus converts to withdrawable funds.
• Game Contribution: Not all games contribute equally towards satisfying wagering requirements. Slots typically contribute 100%. Live dealer games and certain table games may contribute at a reduced rate or not at all. Specific contribution rates will be stated in individual promotion terms.
• Abuse & Fraud: Betjee reserves the right to void bonuses, cancel withdrawals, and close Accounts where it reasonably suspects bonus abuse, collusion, arbitrage betting, or any activity contrary to the spirit of the promotion.
• Expiry: Bonuses and associated wagering requirements must be completed within the time limit specified in the promotion. Expired bonus funds are forfeit.
• One Bonus at a Time: Unless stated otherwise, Players may only hold one active bonus at a time. Claiming a new bonus before an existing one has been completed or forfeited may result in the existing bonus being voided.

Players must not engage in any activity that is unlawful, abusive, or contrary to the integrity of the Betjee Platform. The following conduct is expressly prohibited:

• Registering more than one Account, or registering on behalf of another person without their knowledge.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, exploit promotions, or manipulate game outcomes.
• Engaging in collusion with other Players or third parties to manipulate the outcome of any game, event, or market.
• Exploiting software bugs, errors, or technical vulnerabilities in the Platform for financial gain. Any winnings generated through exploitation of known errors must be returned to Betjee.
• Using the Platform to launder money or conduct any transactions connected to criminal activity.
• Providing false, misleading, or fraudulent personal information during registration, KYC, or any other process.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by applicable local law.
• Engaging in any form of harassment, threatening behaviour, or abusive communication towards Betjee staff or other Players.

Betjee reserves the right to suspend or permanently close any Account found to have engaged in prohibited conduct, and to withhold any funds in such accounts pending investigation. Where criminal conduct is identified, Betjee will cooperate fully with relevant law enforcement authorities.

All content available on the Betjee Platform, including but not limited to software code, game interfaces, graphics, artwork, logos, text, audio, and video materials, is the proprietary intellectual property of Betjee or its licensed content partners. These materials are protected by applicable copyright, trademark, and intellectual property laws.

By accessing the Platform, you are granted a limited, non-exclusive, non-transferable, and revocable licence to use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Reproduce, distribute, or publicly display any content from the Platform without prior written consent from Betjee.
• Modify, adapt, translate, or create derivative works from Platform content.
• Reverse engineer, decompile, or disassemble any software components of the Platform.
• Use Betjee's trademarks, logos, or brand identifiers for any commercial or personal purpose outside of the Platform.

Any feedback, suggestions, or ideas submitted to Betjee by Players may be used by Betjee without obligation to compensate the submitting Player.

The Betjee Platform is provided on an "as is" and "as available" basis. While Betjee makes reasonable efforts to maintain Platform availability, accuracy, and security, we do not warrant that:

• The Platform will be uninterrupted, error-free, or free from technical defects at all times.
• Any specific game or market will be available continuously or without modification.
• Information displayed on the Platform is free from inaccuracies, whether caused by human error, system failure, or third-party data providers.

To the maximum extent permitted by applicable law, Betjee's total liability to any Player for any direct losses arising from use of the Platform shall not exceed the net deposits made by that Player in the 30-day period preceding the event giving rise to the claim.

Betjee expressly excludes liability for indirect, consequential, special, or incidental losses, including but not limited to loss of profits, loss of data, loss of goodwill, or any other economic loss, even if Betjee has been advised of the possibility of such losses.

Betjee reserves the right to suspend, restrict, or permanently close any Player Account, at its sole discretion, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete required KYC documentation within the requested timeframe.
• Reasonable suspicion of fraud, money laundering, or other criminal activity.
• Engagement in prohibited conduct as defined in Section 8 of these Terms.
• Player request for self-exclusion under our Responsible Gambling procedures.
• Court order, regulatory direction, or other lawful instruction requiring account closure.

Upon account closure, any real-money Balance remaining in the Account will be returned to the Player via their last used verified payment method, net of any amounts subject to investigation, pending wagers, or bonuses that have not met the applicable conditions for withdrawal.

Players may also voluntarily close their Account at any time by contacting Betjee support at [email protected]. Voluntary closure does not remove any outstanding obligations the Player has under these Terms.

Betjee is firmly committed to promoting responsible gambling among its Players. Gambling is intended to be a form of entertainment and should never be pursued as a means to generate income or relieve financial pressure.

Betjee provides the following responsible gambling tools, available to all registered Players at no charge:

• Deposit Limits: Players may set daily, weekly, or monthly maximum deposit caps to manage their spending.
• Session Time Limits: Players can configure maximum session durations, after which the system will prompt the Player to take a break.
• Reality Checks: Periodic on-screen notifications that display session duration and net balance movement to support informed decision-making.
• Cooling-Off Periods: Short-term account restrictions for Players who wish to take a temporary break from gambling.
• Self-Exclusion: Players may request account self-exclusion for periods ranging from 30 days to permanent exclusion. Once applied, self-exclusion cannot be reversed within the specified period.

Betjee strictly enforces a minimum age requirement of 21 years for all registered Players. We do not market our services to individuals under the age of 21 and actively seek to prevent underage access to our Platform.

For further information and resources on responsible gambling tools available on the Betjee Platform, please visit our dedicated Responsible Gambling page.

Betjee reserves the right to modify, update, or replace any part of these Terms & Conditions at any time, with or without prior notice. When material changes are made, Betjee will endeavour to notify registered Players via email or a prominent notice on the Platform.

The "Last Reviewed" date at the top of this page will be updated to reflect the most recent revision. It is the Player's responsibility to review these Terms periodically to remain informed of any changes.

Your continued use of the Betjee Platform following any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any amended provision, you must stop using the Platform and contact us to close your Account.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which Betjee is incorporated and licensed to operate.

In the event of a dispute between Betjee and a Player, both parties agree to first seek resolution through good-faith negotiation. Players wishing to raise a complaint or dispute should contact Betjee's support team in the first instance at [email protected], providing full details of the matter in question.

Betjee will endeavour to respond to all formal complaints within 10 (ten) business days of receipt. Where a dispute cannot be resolved through negotiation, either party may seek resolution through applicable legal channels in the governing jurisdiction.

If you have any questions, concerns, or requests relating to these Terms & Conditions, or if you wish to exercise any rights available to you under applicable law, please contact Betjee through one of the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on any page of the Betjee Platform. Average response time is under 90 seconds.
• Support Hours: Live chat operates 24/7. Email responses are typically provided within 2–4 hours during standard Malaysian business hours (9 AM – 11 PM MYT).

When contacting us regarding a specific account matter or transaction, please include your registered email address and a clear description of your query to help us assist you as efficiently as possible.

Betjee serves players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. Our team operates within Malaysian Standard Time (MYT, UTC+8).