Privacy Policy — Betjee

Betjee ("we", "us", "our", or "the Company") operates the online casino and sports betting platform accessible at https://betjee.casa (the "Platform"). We are committed to protecting and respecting your privacy and personal data in accordance with applicable data protection laws and principles.

This Privacy Policy (the "Policy") describes how Betjee collects, uses, stores, shares, and protects personal information relating to individuals who register an account, access the Platform, or otherwise interact with Betjee's services. It applies to all current and former registered Players, as well as visitors to the Betjee website who have not yet created an account.

This Policy should be read in conjunction with Betjee's Terms & Conditions, which govern the overall contractual relationship between you and Betjee. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency, except where this Policy expressly provides otherwise with respect to data protection matters.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Controller" means the entity that determines the purposes and means of processing personal data — in this case, Betjee.
• "Data Subject" means any natural person whose personal data is processed by Betjee, including registered Players and Platform visitors.
• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, payment information, device identifiers, and IP address.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion.
• "Processor" means a third party that processes personal data on behalf of Betjee under a data processing agreement.
• "Sensitive Data" means a special category of personal data requiring enhanced protection, including health-related information submitted in the context of responsible gambling applications or self-exclusion requests.
• "Third Party" means any individual, company, or organisation other than Betjee and the Data Subject, including payment processors, identity verification providers, and analytics services.

Betjee collects personal data that is necessary to provide our Services, comply with legal obligations, and maintain the security and integrity of our Platform. The categories of personal data we may collect are set out in the table below.

We do not intentionally collect personal data from individuals under the age of 21. If we become aware that such data has been collected, we will take immediate steps to delete it.

Betjee collects personal data through the following means:

• Direct Collection: Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or updating your account profile.
• Automated Collection: Data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and interact with the Betjee Platform.
• Third-Party Sources: Data received from payment processors (e.g., FPX, DuitNow, Touch 'n Go, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect), identity verification service providers, fraud detection agencies, and publicly available sources to the extent permitted by applicable law.
• Responsible Gambling Disclosures: Information submitted voluntarily as part of self-exclusion applications, deposit limit requests, or communications with our responsible gambling support team.

Betjee processes personal data for the following purposes:

• Account Management: To create, maintain, and administer your Betjee account, including authentication and account security.
• Service Delivery: To process deposits, facilitate withdrawals, execute bets and game rounds, and provide access to all features of the Platform.
• Identity Verification (KYC): To verify your identity, age, and eligibility to use the Platform, as required by applicable legal and regulatory obligations.
• Financial Processing: To process and record all financial transactions in MYR, including payments via supported Malaysian payment methods.
• Anti-Money Laundering (AML) & Fraud Prevention: To monitor transactions and account activity for suspicious patterns, comply with AML obligations, and protect the Platform from fraudulent activity.
• Customer Support: To respond to your queries, complaints, and requests via live chat and email at [email protected].
• Responsible Gambling: To administer self-exclusion requests, deposit limits, session controls, and other responsible gambling tools you have activated, and to monitor for signs of problematic gambling behaviour where we are obligated to act.
• Platform Improvement: To analyse usage patterns and technical performance to improve the functionality, security, and user experience of the Betjee Platform.
• Communications: To send you service-related communications, security alerts, and — where you have provided consent — promotional communications about offers and bonuses.
• Legal Compliance: To fulfil our obligations under applicable laws, cooperate with regulatory authorities, and respond to lawful requests from competent public authorities.

Betjee processes personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered Player, including account management, bet processing, and payment handling.
• Legal Obligation: Processing required to comply with applicable laws, including KYC verification, AML monitoring, tax record-keeping, and cooperation with lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing necessary for Betjee's legitimate business interests, including fraud detection, platform security, and service quality improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, informed, and specific consent, including the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Betjee does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with selected third parties in the following limited circumstances:

• Payment Processors: To facilitate deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect. These processors receive only the data necessary to complete the transaction.
• Identity Verification Providers: Third-party KYC and age verification services engaged by Betjee to verify your identity and compliance with eligibility requirements.
• Fraud & Security Providers: Specialist providers engaged to detect, investigate, and prevent fraud, money laundering, and platform abuse.
• Analytics Providers: Service providers who assist with platform analytics and performance monitoring. These providers operate under data processing agreements and are prohibited from using your data for their own independent purposes.
• Legal & Regulatory Authorities: Competent governmental, regulatory, tax, or law enforcement authorities to whom we are legally required to disclose information, without prior notice to you where the law so permits.
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the acquiring entity, subject to the same or equivalent data protection obligations.

Betjee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The principal retention periods applicable to different categories of data are as follows:

• Account Data: Retained for the duration of your active account relationship with Betjee and for a minimum of five (5) years following account closure, to comply with applicable financial record-keeping and AML obligations.
• Financial Transaction Records: Retained for a minimum of seven (7) years to satisfy statutory and regulatory requirements related to financial record-keeping and tax compliance.
• KYC Verification Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Communications & Support Records: Retained for three (3) years from the date of the communication.
• Marketing Consent Records: Retained until you withdraw consent, and for a reasonable period thereafter as evidence of the consent obtained.
• Self-Exclusion Records: Retained for the duration of the exclusion period plus five (5) years, to support responsible gambling obligations and prevent re-registration during exclusion.

Upon expiry of the relevant retention period, personal data will be securely deleted or anonymised in a manner that renders it incapable of identifying any individual.

Betjee implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the Betjee Platform is encrypted using industry-standard Secure Sockets Layer / Transport Layer Security protocols.
• Access Controls: Personal data is accessible only to Betjee staff and authorised processors who require it to perform their duties. Access is governed by role-based permissions and subject to regular review.
• Encryption at Rest: Sensitive personal data stored in our systems is encrypted at rest using strong encryption standards to protect against data breaches.
• Regular Security Audits: Betjee conducts periodic internal and external security assessments to identify and remediate vulnerabilities in our systems and processes.
• Incident Response: In the event of a data security incident that presents a risk to your personal data, Betjee will take immediate steps to contain the breach and notify affected individuals and relevant authorities as required by applicable law.

While Betjee takes all reasonable precautions to safeguard your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You use the Platform at your own risk and are responsible for maintaining the security of your Account login credentials.

The Betjee Platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse Platform usage, and support security functions. A cookie is a small text file placed on your device by a website you visit.

We use the following categories of cookies on the Betjee Platform:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including session management, login authentication, and security. These cookies cannot be disabled without significantly impairing Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised information about how Players interact with the Platform, including which pages are visited most frequently and any errors encountered. This data helps us improve Platform performance.
• Functionality Cookies: Used to remember your preferences and settings, such as language preferences and responsible gambling limits you have configured.
• Session Cookies: Temporary cookies that are deleted when you close your browser. Used to maintain session continuity across Platform pages during a single visit.

Subject to applicable data protection law and certain conditions, you have the following rights in relation to your personal data held by Betjee. To exercise any of these rights, please contact us at the details provided in Section 15 of this Policy.

• Right of Access: You have the right to request a copy of the personal data Betjee holds about you, together with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by Betjee be corrected or completed without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies, subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is pending.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, subject to our ability to demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Betjee will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, and we will notify you accordingly. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.

The Betjee Platform is strictly intended for individuals aged 21 years or older. We do not knowingly collect, solicit, or process personal data from individuals under the age of 21.

As part of our registration and KYC procedures, Betjee verifies the age of all new Players before granting access to betting or gaming features. Any account found to have been created by a person under the age of 21 will be immediately suspended, all associated funds will be frozen pending review, and any balances will be returned to the original payment source net of any sums required for regulatory reporting purposes.

If you believe that a person under the age of 21 may have gained access to the Betjee Platform, please notify us immediately at [email protected] so that we may take appropriate action.

In the course of providing our Services, personal data collected by Betjee may be transferred to, stored at, or processed in a jurisdiction outside Malaysia. Such transfers may occur where Betjee engages third-party service providers or processors located in other countries.

Where personal data is transferred internationally, Betjee will ensure that appropriate safeguards are in place to protect the security and integrity of your data. These safeguards may include contractual clauses requiring recipient parties to apply data protection standards equivalent to those applicable in the originating jurisdiction.

Betjee selects international service providers carefully and maintains data processing agreements with all third-party processors to whom personal data is transferred, requiring them to handle your data lawfully and in accordance with our instructions.

Betjee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will update the "Last Reviewed" date at the top of this Policy and, where required by applicable law, provide notice to registered Players via email or a prominent on-Platform notification.

We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Betjee Platform after any amendment to this Policy constitutes your acceptance of the revised terms, to the extent permitted by applicable law.

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data Betjee holds about you, please contact our support team through the following channels:

• Email: [email protected] — Please mark the subject line "Privacy Request" for prioritised handling.
• Live Chat: Available 24/7 on the Betjee Platform. Average response time is under 90 seconds.
• Response Timeframe: We will acknowledge all privacy-related enquiries within 5 working days and provide a substantive response within 30 calendar days of receipt.

For formal data rights requests (access, erasure, portability, etc.), please email us with your full name, registered email address, and a clear description of the right you wish to exercise. We may request additional verification to confirm your identity before processing a data rights request.

Betjee serves players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. Our customer service team operates on Malaysian Standard Time (MYT, UTC+8).