Gambling Should Always Be Fun. Let's Keep It That Way.
At Betjee, we believe every player deserves to enjoy casino games and sports betting as entertainment — nothing more. Our responsible gambling programme is built to give you real control over your play, with practical tools, honest information, and access to support when you need it most.
Your Responsible Gambling Toolkit
Every Betjee account comes with a full set of responsible gambling tools — available at no cost, with no waiting period to activate. Here's what's available to every player.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once a limit is set, it takes effect immediately. Reducing your limit applies straight away; increasing a limit takes 24 hours to activate — this is a deliberate cooling-off safeguard. Starting from as low as RM50 per period.
Session Time Limits
Choose a maximum session duration — 30 minutes, 1 hour, 2 hours, or a custom limit. When your session reaches the limit, Betjee will prompt you to take a break. No override is possible within the same session, giving you a genuine pause before continuing.
Cooling-Off Periods
Need a short break? A cooling-off period suspends your account for a defined period — 24 hours, 3 days, 7 days, or 30 days. During this time, you cannot deposit, place bets, or claim bonuses. The account becomes active again automatically after the period ends.
Self-Exclusion
Self-exclusion removes your access to the Betjee platform for a period ranging from 30 days to permanent. Once applied, it cannot be reversed within the exclusion period — by design. Any balance at the time of self-exclusion will be returned to your verified payment method.
Loss Limits
Set a maximum amount you are willing to lose per day, week, or month. When the limit is reached, no further bets can be placed until the limit period resets. This tool is especially useful for players who want to enjoy Liga Super Malaysia or EPL betting within a fixed personal budget.
Reality Checks
Periodic on-screen notifications appear at intervals you choose — every 30, 60, or 90 minutes — showing how long you have been playing and your net session balance. These gentle reminders help keep your gambling session grounded in reality.
Is Gambling Becoming a Problem?
Problem gambling can affect anyone, regardless of income, education, or background. The earlier it is recognised, the easier it is to address. Watch out for these warning signs in yourself or someone you know.
Chasing Losses
Placing larger or more frequent bets in an attempt to recover money that has already been lost. This is one of the most common and dangerous patterns in problem gambling.
Gambling with Money You Can't Afford to Lose
Using funds earmarked for rent, bills, groceries, or other essential expenses to fund gambling sessions — whether in Kuala Lumpur, Penang, or anywhere across Malaysia.
Inability to Stop or Take a Break
Feeling restless, irritable, or anxious when trying to cut down on gambling. Repeatedly attempting to stop and failing.
Hiding Gambling from Family or Friends
Lying about the amount of time or money spent gambling, or hiding activity from people you are close to.
Borrowing Money to Gamble
Taking out loans, borrowing from family, selling possessions, or using credit cards specifically to fund gambling activity.
Gambling Affecting Work or Relationships
Missing work commitments, neglecting personal responsibilities, or experiencing significant relationship conflict as a direct result of gambling activity.
🤔 Quick Self-Assessment
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use our self-exclusion or cooling-off tools, or to seek professional support.
If you answered yes to any of the above, please don't hesitate to activate our self-exclusion tools or contact our support team. There is no shame in asking for help — it is a sign of strength.
How to Activate Self-Exclusion on Betjee
Self-exclusion is one of the most powerful tools available to you. Once activated, your access to Betjee is blocked for the duration of your chosen period. Here's how to use it.
Log in to Your Betjee Account
Access your account from any device. Self-exclusion can be applied at any time, 24 hours a day, 7 days a week.
Go to Account Settings
Navigate to the "Responsible Gambling" section within your account settings panel.
Select Self-Exclusion
Choose your exclusion period — 30 days, 3 months, 6 months, 12 months, or permanent. Confirm your choice.
Exclusion Takes Effect Immediately
Your account is locked instantly. Any remaining real-money balance will be returned to your last verified payment method within 5 business days.
Contact Support if You Need Help
If you are unable to access your account settings, contact our support team via live chat or email at [email protected] and we will apply the exclusion on your behalf immediately.
More Ways to Stay in Control
Wager Limits
Set a maximum amount per individual bet or per session. Applies across all games — slots, live casino, and sports markets including EPL and Liga Super Malaysia.
Net Deposit Limit
Cap your net deposits (deposits minus withdrawals) over a set period, giving you a clearer view of your actual spend rather than just raw deposit volumes.
Marketing Opt-Out
Remove yourself from all Betjee promotional communications, bonus offers, and marketing emails at any time via your account settings or by contacting our support team.
Activity Statement
Download a full history of your deposits, withdrawals, bets, and session durations in MYR. Reviewing your activity regularly is a key responsible gambling habit.
Account Timeout
Set your account to automatically time out after a period of inactivity during a session — useful for preventing late-night or fatigue-driven play decisions.
Talk to a Support Agent
Our 24/7 support team is trained to discuss responsible gambling concerns and help you activate any tool immediately. Live chat response under 90 seconds.
Help Is Available — You Are Not Alone
If you feel that gambling has become more than just entertainment, reaching out to a professional is the right step. The following organisations provide free, confidential support in Malaysia and internationally.
Talian Kasih
15999Malaysia's national social services helpline, operated by the Ministry of Women, Family and Community Development. Available 24/7 for counselling referrals and crisis support. Call or WhatsApp 019-261 5999.
GamCare
International ResourceGamCare is a leading international provider of free information, support and counselling for problem gambling. Their online self-assessment tools and resource library are accessible globally, including from Malaysia.
Hospital Bahagia Ulu Kinta
Perak, MalaysiaThe main psychiatric hospital in Perak providing outpatient and inpatient services for addiction-related conditions, including problem gambling. Accessible to patients from across Peninsular Malaysia.
Betjee Support Team
24/7 Live ChatOur own support agents are available around the clock to help you activate any responsible gambling tool — deposit limits, cooling-off periods, or full self-exclusion — without any waiting period or judgement.
📋 A Note for Friends and Family
If you believe a family member or close friend may be struggling with a gambling problem, your support matters enormously. Some practical steps you can take include: having a calm, non-judgemental conversation about your concerns; encouraging them to seek professional help from Talian Kasih (15999) or their GP; and, if you are aware they hold a Betjee account, encouraging them to contact us so we can assist with self-exclusion.
You can also contact us directly at [email protected] if you have concerns about an account holder's welfare. We take all such reports seriously and will act in the best interest of player safety.
Betjee's Responsible Gambling Principles
Responsible gambling is not a box we tick — it is a genuine operational commitment that shapes how Betjee is built, how our team is trained, and how we interact with every player across Malaysia.
Age Verification
Every new Betjee account is subject to mandatory age verification. No betting or deposit access is granted until age eligibility (21+) is confirmed.
No Marketing to Minors
Betjee never directs advertising or promotional content towards individuals under 21 years of age. Our marketing practices are designed with age-appropriate targeting in mind.
Behaviour Monitoring
Our systems monitor for patterns that may indicate problem gambling — such as rapidly increasing deposits, large late-night sessions, or frequent chasing behaviour — so we can proactively reach out.
Trained Support Team
Every member of the Betjee customer support team receives responsible gambling training to handle sensitive conversations with empathy, discretion, and practical knowledge.
Play Smart. Play Safe. Play with Betjee.
Gambling is best enjoyed as entertainment — a way to add excitement to the Liga Super or EPL matchday, or to unwind with a few rounds of live casino. Keep it fun by using the tools available to you.
🔞 For players aged 21 and above only. Gambling involves financial risk and can become addictive. Please use our responsible gambling tools and seek help if needed.